Solutions / Praxa™
Praxa
Agent Assist
Real-time assistance for live agents — next-best-action, knowledge surfacing, and automated wrap-up that lift quality and cut handle time.
praxa.cebridge.com / agent-assist
Live transcript
Customer I was charged twice on my October invoice.
Agent I can see the duplicate charge here — one moment.
Customer How long will the refund take?
Copilot suggestions
Next best action
Issue refund for duplicate charge INV-10281 ($148.00). Standard refunds land in 3–5 business days.
Knowledge
Duplicate charge playbook · v2.4
Tone
Customer frustration rising — acknowledge + reassure timeline.
Praxa Agent Assist — live copilot surface during a Tier 2 billing case.
Capabilities
What we deliver
Praxa Agent Assist works alongside live agents during every interaction, surfacing answers, suggesting next steps, and automating after-call work.
The result is faster resolution, higher quality scores, and agents free to focus on the customer.
- Real-time next-best-action guidance
- Knowledge surfacing during interactions
- Automated summaries and wrap-up
- Quality and coaching insights
Customer experience, transformed.
Talk to a senior strategist about your CX, AI, or digital program. We reply within one business day.