Trust & Safety
Content moderation at scale
Building a hybrid automation-human model that holds quality at 98%.
Trust & Safety
Moderating millions of items a month is impossible with humans alone and irresponsible with AI alone. The answer is a hybrid model: AI for scale and speed, expert humans for judgment and edge cases.
The hard part is quality. Our two-stage QA framework delivers a 98% quality score, exceeding the 95% target, with calibrated guidelines that make decisions consistent and defensible.
Just as important is the wellbeing of the people doing the work. We invest in resilience and support programs because sustainable trust and safety operations depend on healthy teams.
Customer experience, transformed.
Talk to a senior strategist about your CX, AI, or digital program. We reply within one business day.